Standard Booking Terms and Conditions

1. Booking 

Your initial payment is a holding registration fee and is refundable to you at any time until 14 days before the retreat start date. Returned payments are subject to a 50 euro handling charge. The registration fee or booking may be transferable to another person at our discretion, minus the handling charge. Your booking and receipt of registration fee will be confirmed by email. Receipt of full and final amount payable will also be confirmed by email. In order to be accepted on a Detox- weight loss and Health Recovery retreats we request that you complete and return a health questionnaire. This will be sent to you by email.

Your booking is not considered definite until we receive full payment for your entire stay from you.

2. Payment

Full payment is due 14 days before arrival date. We accept payments via all major credit cards and Pay Pal.

We also accept payment by bank transfer to our account in Spain. We will email you our banking details on request. Unless otherwise agreed in writing, the price is the exact amount to be received by us. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive. In the event of Physionatural being charged a commission fee by the bank, this fee will be added to your account to be paid by you.

Full payment received is taken as confirmation of agreement to Physionatural booking terms and conditions on the website on the date of payment.

3. Accommodation

When you book to share an apartment we will make sure that your room mate is the same gender as you.

4. Your Travel Arrangements

All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. We endeavour to pick up all of our guests from Zaragoza airport. However, we reserve the right to ask you to make your own way to the retreat, and will credit you with the reasonable transportation cost.

5. Travel Insurance

We strongly recommend that you take out travel insurance at the time you book your retreat. Your travel insurance should cover the activity of this retreat as well as unexpected cancelation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.

6. Your Health

We recommend you consider consulting a doctor to check that you are sufficiently fit and healthy to undertake the classes and other physical activities that take place at the retreat.

Please be sure to advise us of any health conditions before you book. If you experience any injury or discomfort during any activity during the retreat, then you must stop immediately and consult a member of the Physionatural team. We reserve the right to decline your application to stay at Physionatural retreat. If your health conditions are clearly inconsistent with that confirmed by you in the health questionnaire we reserve the right to cancel your booking and your payment is forfeit.

Whilst all measures are taken to ensure a high standard of health and safety, we shall not be responsible for any injuries caused by uneven terrain or our activities inside or outside the retreat.

Our retreats may not be appropriate if any of the following apply:

  • You have severe heart problems,
  • Bedridden or terminally ill patients.

If either  of these conditions apply to you at or after the time of booking your retreat, we reserve the right to request written confirmation from your registered health practitioner before attending that you are well enough to participate in the retreat. We also reserve the right to ask you to cease participation in any class if we feel this is appropriate for health reasons.

7. Cancellation by you

You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. Returned payments are subject to a 50 euro handling charge to cover administrative costs. If such cancellation is made within less than 14 days before the start of the retreat, we will retain 100% of the cost of the retreat. Otherwise, once a booking has been accepted, no payment is refundable unless the retreat is cancelled. Once your retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you. Bookings are for the stated period of your retreat. There are no refunds for an unused portion of your retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim.

8. Amendments made  by Physionatural

Occasionally, changes may have to be made to the program (e.g., yoga teacher, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.

9. Cancellation by Physionatural

We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all payments made.

10. Our liability to you

We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.

We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.

We are not liable for any injuries you may incur. Activities at the retreat are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.

11. Group Bookings

Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorisation from all the individuals named on the booking form to enter into this contract. A deposit from every group member is required. If any member of the group cannot come for any reason, their deposit is forfeit.

12. Complaints

If you have a problem during your retreat, please inform the retreat manager immediately and he/she will endeavor to put things right - Physionatural cannot deal effectively with complaints made after guests have left.

Please note that we cannot guarantee the proportion of male/female guests in any group, and we cannot be responsible for the individual behavior of any group member or other guest sharing your accommodation.

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